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CHC52021
Diploma of
Community Services
(Case Management)
Ready to step up your career in community services?
Who is this course for?
The Diploma of Community Services (Case Management) is designed for individuals who are interested in pursuing a career in community services with a focus on case management.
This course is suitable for those who wish to work in roles that involve providing support, guidance, and tailored assistance to individuals and communities in need.
If you have a passion for making a positive impact, empowering others, and playing a key role in the well-being of the community, this course is tailored to help you build the necessary skills and knowledge for a rewarding career in the field of community services.
Where will this course take me?
By completing the Diploma of Community Services (Case Management), you could gain employment as a:
- Senior Youth Worker
- Aboriginal Housing Worker
- Community Development Worker for Social Housing
- Assistant Community Services Worker
Course Commencement
6 Intakes per year.
Course Duration
52 weeks/6 Terms
Entry Requirements
Display entry requirements
Course Structure
HLTWHS003 Maintain work health and safety
-
Describes the skills and knowledge required to implement and monitor work health and safety (WHS) policies, procedures and work
practices as part of a small work team.
This unit applies to workers who have a key role in maintaining WHS in an organisation, including duty of care for other workers.
CHCLEG003 Manage legal and ethical compliance
-
Focuses on the skills and knowledge required to research information about compliance and ethical practice responsibilities, and
then develop and monitor policies and procedures to meet those responsibilities.
This unit applies to people working in roles with managerial responsibility for legal and ethical compliance in small to medium sized
organisations. There may or may not be a team of workers involved.
CHCDIV001 Work with diverse people
-
Covers the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations,
including Aboriginal and/or Torres Strait Islander people. This unit applies to all workers.
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
-
Entails the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace,
model cultural safety in own work practice, and develop strategies to enhance cultural safety.
This unit applies to people working in a broad range of roles including those involved in direct client service, program planning,
development and evaluation contexts.
CHCDFV001 Recognise and respond appropriately to domestic violence
-
Encompasses the knowledge and skills required to identify and respond to the needs of clients who may be experiencing domestic
and family violence, including responding to immediate intervention and support needs.
This unit applies to health and community service workers providing services according to established organisation procedures.
These workers may not be specialised family violence workers.
CHCCSM013 Facilitate and review case management
-
Concentrates on the performance outcomes, skills and knowledge required to plan, monitor and review case management.
Workers at this level work within organisational policies and procedures and may work autonomously or in consultation with
supervisor or team leader.
This unit applies to work in a range of health and community services contexts.
CHCMGT005 Facilitate workplace debriefing and support processes
-
Details the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage
stress and emotional wellbeing of self or colleagues working in varied health and community service contexts.
This unit applies to leadership or management roles where the individual provides peer to peer support to colleagues and refers to specialised support services in line with organisation guidelines as required.
CHCCCS019 Recognise and respond to crisis situations
-
Concentrates on the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work
collaboratively to minimise any safety concerns and make plans to access required support services.
This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-
face, telephone or remote contact with persons involved.
CHCCCS004 Assess co-existing needs
CHCCCS007 Develop and implement service programs
-
Focal point is the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs.
This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.
CHCPRP003 Reflect on and improve own professional practice
-
Addresses the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing
professional development.
This unit applies to workers in all industry sectors who take pro-active responsibility for their own professional development.
CHCCSM012 Coordinate complex case requirements
-
Details the performance outcomes, skills and knowledge required to coordinate multiple service requirements for people with
complex needs within a case management framework.
Workers at this level work under supervision within established guidelines and may take a lead role in the coordination of services
and service providers. This unit applies to work in a range of health and community services contexts.
CHCCSM014 Provide case management supervision
-
Illustrates the performance outcomes, skills and knowledge to take a leadership role in the delivery of quality case management.
This includes disseminating information and providing advice on practice issues relating to case management within the
organisation. Workers at this level provide supervision to others according to organisational policies and procedures.
CHCCSM010 Implement case management practice
-
Portrays the performance outcomes, skills and knowledge required to develop and implement a plan for case management.
Workers at this level demonstrate autonomy, well developed judgement, adaptability and responsibility, and are typically already
experienced in working intensively with people requiring support.
This unit applies to work in a range of health and community service sector contexts.
CHCCSM016 Undertake advanced assessments
-
Showcases the performance outcomes, skills and knowledge required to undertake initial and ongoing assessments with a person, to
determine eligibility, priority and need for services as part of a case management process or as part of an assessment service.
Workers at this level demonstrate autonomy, well developed judgement, adaptability and responsibility, and are typically already
experienced in working intensively with persons requiring support.
This unit applies to work in a range of health and community service contexts.
CHCMHS011 Assess and promote social, emotional and physical wellbeing
-
Describes the skills and knowledge required to work collaboratively with individuals to assess, promote and review all aspects of
wellbeing.
This unit applies to work with people living with mental illness in a range of community services work contexts.
CHCCCS009 Facilitate responsible behaviour
-
Encompasses the skills and knowledge required to monitor individuals, respond to behaviours of concern, deal with conflict and
support responsibility for behaviour management and change.
This unit applies to workers who work directly with people in a range of community service contexts.
CHCDEV005 Analyse impacts of sociological factors on people
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Focuses on the performance outcomes, skills and knowledge required to analyse impacts of sociological factors when undertaking
community work and associated services.
The unit describes the application of knowledge of the broad social and cultural context in which work is planned and implemented
in the community services industry.
CHCDIS016 Develop and promote positive person-centred behaviour supports
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Covers the performance outcomes, skills and knowledge required to identify behaviours of concern and to develop and promote
positive behaviour supports as part of an individualised behaviour support plan for a person with disability, using a person-centred
approach.
This unit applies to workers in varied disability services contexts. Work performed requires a range of well developed, person-
centred skills where some discretion and judgement is required and workers will take responsibility for their own outputs.
CHCDIS015 Develop and provide person-centred service responses
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Illustrates the skills and knowledge required to develop, implement and monitor service responses with a person with disability.
Work is undertaken within a legislative and ethical framework to ensure the provision of high quality, person-centred service
delivery which supports the person’s aspirations, needs, rights and interests.
This unit applies to workers in varied disability service contexts. Work performed requires a range of well developed, person-centred
skills where some discretion and judgement is required and workers will take responsibility for their own outputs.